Your AI Front Desk
Every call answered and every appointment booked — even when you’re with a client.
I build and manage an AI front desk employee for your business — one that answers calls, responds to questions, checks your calendar, and books appointments on the spot. You don’t configure it. You don’t maintain it. I handle all of that.
Hear it for yourself
Call (678) 293-4562 right now. This is a working AI front desk built for a physical therapy practice. Ask about booking an appointment, available times, or services offered. It handles the conversation the way a trained front desk person would — except it never puts you on hold and it’s available at 2 AM.
The math on missed calls isn’t great
You didn’t start your practice to spend evenings returning voicemails. But that’s where most service business owners end up — juggling the phone between clients, knowing that every unanswered call is someone who might not call back.
A new patient calls during a session. It goes to voicemail. They don’t leave a message — most people don’t anymore. They call the next practice on the list and book there instead. You never even know they called.
Multiply that across a week, then a month. The revenue you’re losing isn’t dramatic — it’s the kind that just never shows up on your schedule in the first place.
Most owners I talk to aren’t unaware of this problem. They’ve thought about hiring someone to answer the phone, or they’ve tried a virtual receptionist service that didn’t know enough about the business to be useful. They’ve been meaning to “figure something out” for months. The problem isn’t awareness. It’s that the available solutions haven’t been worth the cost or the hassle.
What your AI front desk handles
Answers every call
Phone rings, the AI front desk picks up. It greets callers by name when possible, answers questions about your services, hours, location, and policies — using information specific to your business, not a generic script. It sounds like a person who works there, because I train it on how your practice communicates.
Books appointments on the spot
The AI front desk checks your real-time calendar availability and books directly into your scheduling system. No “someone will call you back.” No back-and-forth over text. The appointment is confirmed before you finish your current session. It handles new patients, returning patients, and multiple providers if you have them.
Follows up when someone slips through
If a caller hangs up before the conversation finishes, the AI front desk sends a follow-up text. If someone asked about a service but didn’t book, it checks back in. This is the work that falls through the cracks when you’re running a practice — and it’s often the difference between a full schedule and open slots.
This isn’t a chatbot or a phone tree
I’ve seen enough business owners try the self-serve AI tools — the ones that promise “set up your AI receptionist in 10 minutes.” Those tools exist, and for some businesses they’re fine. But for a practice where patients expect a real conversation, where the booking rules are different for new vs. returning clients, where there are multiple providers with different schedules — the generic version breaks down fast.
What I build is different in a few ways that matter:
Built for your specific business
Not a template you customize. I learn how your practice works — your scheduling rules, your intake process, the questions callers ask most — and build around that.
I manage it for you
You don’t log into a dashboard to tweak prompts or troubleshoot errors. If something needs adjusting, I handle it. If a caller asks something the AI doesn’t know yet, I train it. Think of me as the manager of your AI employee.
Connects to your existing tools
Your scheduling system, your calendar, your CRM — the AI front desk plugs into what you already use. You don’t switch platforms or learn new software.
How it works
1. We have a real conversation. I learn how your business runs — what tools you use, how you schedule, what questions your callers ask most, and where you’re losing time or leads. Takes about 30 minutes. No intake forms.
2. I build it. I design and build your AI front desk specifically for your workflow. The AI configuration, the conversation logic, the scheduling integration, the follow-up sequences — I handle all of it. You don’t touch the technical side.
3. You test it. Before anything goes live, you call it yourself — try to stump it, tell me what doesn’t sound right. I adjust until it feels like someone who works at your practice, not a robot reading a script.
4. It goes live, and I stay involved. Your AI front desk starts handling calls. I monitor it for the first 30 days and fine-tune based on real conversations. After that, I’m still here when something needs adjusting. You don’t troubleshoot it yourself — that’s the whole point of “managed.”
Timeline: Most builds are live within 2–4 weeks. Simpler setups can be faster.
What it costs
A custom AI front desk build starts at $5,000 — built, tested, and launched for your business. The final price depends on complexity, and I’ll give you an exact number after we talk.
For context: a part-time receptionist runs $1,500–2,500/month. Your AI front desk is a one-time build with an optional monthly plan for ongoing management and optimization. The math tends to make itself pretty quickly.
I work with a limited number of clients at a time, so if this is something you’ve been thinking about, it’s worth having the conversation.
Hi, I’m Alissa
I spent 15 years as a UX designer — which means I’ve spent my career making technology work the way people expect it to, not the way engineers think it should.
I started Aligned Experience Design after a conversation with my physical therapist. I asked if she’d been using AI in her practice, and she lit up — she’d used it to write a job description for a virtual assistant. When I asked what she needed the assistant for, the list was everything AI could already do. She just didn’t know it yet.
That’s the gap I’m here to close.
See how this works in your industry
Common questions
Let’s talk about your business
If you’re spending time on calls, messages, and scheduling that could be handled without you — that’s worth a 20-minute conversation. I’ll tell you what I’d build, how long it would take, and what it would cost. If it’s not a fit, I’ll tell you that too.